SMS / Text Messaging Policy
Effective date: July 17, 2026
A & B Smart Home Solutions ("A&B Smart Home Solutions," "we," "us," or "our") sends text messages (SMS/MMS) as part of the communications services we operate. This includes messages to our own customers about their appointments and quotes, and — through the communications platform we run for local service businesses — appointment confirmations and reminders sent on those businesses' behalf. This policy explains what messages we send, how you consent, how to stop them, and how we protect your mobile number.
1. The messaging program
Our text messages are transactional and informational only. Depending on how you interacted with us or a business we serve, they may include:
- Appointment and quote confirmations and reminders — for example, "Your free estimate is confirmed for Monday at 2:00 PM."
- Service and account notifications related to work you requested.
We do not send marketing or promotional text messages through this program, and agreeing to receive texts is never a condition of any purchase or service.
2. How you opt in (consent)
- Verbally, when you book or request service by phone. Separately from and optionally to your booking, our representative may ask whether you'd also like text confirmations and reminders. You are told the approximate message frequency, that message and data rates may apply, and that you can reply STOP at any time. Only people who agree are enrolled; declining does not affect your appointment or service.
- By giving us your mobile number when you request a quote or service and ask us to text you.
3. Message frequency
Message frequency varies and is recurring based on your activity — for example, roughly two messages per appointment (a confirmation and a reminder). You will not receive a fixed number of scheduled messages.
4. Message and data rates
Message and data rates may apply. These are charged by your mobile carrier and are your responsibility. Check your mobile plan for details.
5. How to opt out or get help
- Opt out: reply STOP to any message at any time. You'll receive one confirmation that you've been unsubscribed, and we'll send no further messages of that type unless you opt in again.
- Help: reply HELP, call or text 913-645-9057, or email absmarthomesolutions@outlook.com.
6. Privacy & how we protect your number
We will never share or sell your information. Mobile phone numbers and consent obtained for SMS are used solely to send the messages described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message consent data is not sold, rented, or shared with anyone.
Numbers are shared only with the messaging carriers and providers strictly necessary to deliver the messages you asked for.
7. Supported carriers
Messages may not be deliverable on all carriers, and carriers are not liable for delayed or undelivered messages.
8. Contact us
Questions about this policy or the messages you receive? Call or text 913-645-9057 or email absmarthomesolutions@outlook.com. A&B Smart Home Solutions, Olathe, KS.